Customer Support: Respond to customer inquiries, complaints, and requests through email in a timely and professional manner.
Problem Resolution: Troubleshoot and resolve customer issues related to products or services.
Information Provision: Provide accurate and detailed information to customers about products, services, and processes.
Record Keeping: Maintain accurate and detailed records of all customer interactions and transactions in a CRM system.
Escalation: Escalate complex or unresolved issues to the appropriate departments or supervisors.
Collaboration: Work with other team members to ensure consistent service delivery and to share customer feedback.
Process Improvement: Participate in training and provide feedback to help improve customer service processes.
Job Types: Full-time, Permanent, Fresher
Pay: ?18,455.00 - ?28,755.00 per month
Benefits:
Provident Fund
Work Location: In person
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