Job Description

Responding to Customer Emails: Providing timely and accurate responses to customer inquiries and resolving issues. Managing Email Volume: Handling a high volume of emails efficiently and prioritizing tasks based on urgency. Resolving Customer Issues: Troubleshooting and resolving customer problems related to products, services, or accounts. Maintaining Customer Satisfaction: Ensuring customer satisfaction through effective communication and problem resolution. Collaboration: Working with other teams (e.g., technical support, product development) to address complex issues and improve processes. Documenting Interactions: Maintaining accurate records of customer interactions and solutions. Reporting and Analysis: Tracking email volume, response times, and resolution rates to identify areas for improvement. Staying Updated: Keeping up-to-date with company policies, procedures, and product information to provide accurate support.
Job Types: Full-time, Permanent, Fresher

Pay: ?18,455.00 - ?28,755.00 per month

Work Location: In person