Job Description

Company Overview

Click Career Pro HR Solutions is a team of experts with many years of experience in the comprehensive support of companies, institutions, and other units in the public and private sector in the area of selection and recruitment of qualified personnel. We provide a full outsourcing service for the entire recruitment process as well as partial support in recruitment and selection of candidates for employment. With a strong focus on customer satisfaction, we are committed to delivering high-quality services.

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Send your Updated CV on WhatsApp 9599355817, 9205312556<-This number only (Hiring for Amazon, Axix Bank, Hindustan Unilever, Wipro, HCL and many company)

Job Overview

We are seeking freshers with excellent communication skills to join our team as Email / Chat Support Freshers. As an Email / Chat Support Fresher, you will be responsible for providing prompt and efficient customer support through email and chat channels. This is a remote, full-time position with Click Career Pro HR Solutions, located in Chennai, Tamil Nadu, India. This is a great opportunity for individuals who are looking to start their career in customer support.

Qualifications and Skills

• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and decision-making skills
• Customer-focused mindset and ability to empathize with customers
• Attention to detail and accuracy
• Ability to work in a fast-paced and dynamic environment
• Willingness to learn and adapt to new technologies and processes
• Basic computer knowledge and proficiency in MS Office
• Fresher: Less than 1 year of experience

Roles and Responsibilities

• Respond to customer inquiries and provide accurate and timely support through email and chat channels
• Assist customers in resolving product or service related issues
• Handle customer complaints, provide appropriate solutions, and escalate issues when necessary
• Maintain a high level of professionalism and empathy while interacting with customers
• Ensure customer satisfaction by effectively addressing customer concerns and meeting their needs
• Adhere to company policies and procedures for quality assurance
• Collaborate with team members to improve customer support processes and achieve team goals
• Stay up-to-date with product knowledge and latest customer support techniques
• Document customer interactions and maintain accurate records of customer queries, comments, and complaints

Apply Now! Work From Home

Send your Updated CV on WhatsApp 9599355817, 9205312556<-This number only (Hiring for Amazon, Axix Bank, Hindustan Unilever, Wipro, HCL and many company)

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