Job Description

Customer Support:

Addressing customer inquiries, resolving issues, and managing complaints through email and chat.

Troubleshooting:

Diagnosing and resolving technical problems related to products or services.

Product Information:

Providing detailed information about products, services, and company policies.

Record Keeping:

Maintaining accurate records of customer interactions and transactions.

Escalation:

Identifying and escalating complex issues to the appropriate teams or departments.

Communication:

Delivering clear, concise, and professional responses in both written and verbal forms.

Performance:

Meeting or exceeding established service level agreements (SLAs) and quality standards.

Collaboration:

Working with team members and other departments to improve customer service processes.

Training:

Participating in training sessions to stay updated on product knowledge and customer service techniques.
Job Types: Full-time, Permanent, Fresher

Pay: ?8,673.33 - ?30,617.45 per month

Work Location: In person

Speak with the employer

+91 8056081581