Job Description

Job Title:
Senior Manager - IT
Job Grade:
G9 A
Function:
IT
Sub-function:
EM IT
Manager's Job Title:
GM - EM IT Head
Skip Level Manager's Title:
Function Head Title:
CIO
Location:
Mumbai
Job Summary
Desired Skills & Experience

• 8+ years of experience in IT program and portfolio management. Experience within the pharmaceutical or life sciences industry would be a plus.
• Demonstrated experience managing complex and large value programs with cross-functional teams.
• Understanding of compliance requirements in a pharma environment (e.g Data Policies, etc.).
• Experience with digital transformation, ERP, CRM deployments, other complex projects.
• Familiarity with Agile methodologies and hybrid project management approaches.
• Excellent interpersonal, communication, and stakeholder management skills.
• Proficiency with project portfolio tools (e.g., Zoho, MS Project Online, Asana, etc.).

• Ability to multitask and manage multiple deliverables and projects at the same time.
• Ability to understand business processes from a customer perspective.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate adaptability, flexibility and resourcefulness.

Areas Of Responsibility
Roles & Responsibilities

• Manage the overall IT project and program portfolio across business units including Commercial, Finance, Supply Chain, HR, R&D, Manufacturing, Quality and Corporate.
• Define and maintain portfolio governance frameworks aligned with business goals.
• Lead large-scale IT programs ensuring timelines, budgets, and compliance requirements are met.
• Drive cross-functional coordination between IT, business stakeholders, vendors, and regulatory bodies.
• Champion change management and stakeholder engagement.
• Track and mitigate risks, manage budgets, and support business case development.
• Identify, interpret and document customer requirements.
• Facilitate workshops to collect business requirements.
• Facilitate mapping client business requirements, processes and objectives.
• Identify gaps, issues and work around solutions.
• Provide consulting services on both new implementations and existing support projects.
• Act as a liaison between the business functions and the technical team.
• Work self-directed and independently; act as subject matter expert/mentor to more junior members.

Travel Estimate
Travel as per project requirement
Job Scope
Internal Interactions (within the organization)
Cross-functional business heads in Commercial, R&D, Supply chain, Finance, HR, Procurement, Manufacturing, Regulatory and Quality.
Coordination with global IT leadership, security, compliance, enterprise applications and infrastructure teams.
External Interactions (outside the organization)
Engagement with external vendors, implementation partners, and regulatory consultants (e.g., SAP, Deloitte, PwC, IBM).
Geographical Scope
All Emerging Markets
Financial Accountability (cost/revenue with exclusive authority)
NA
Job Requirements
Educational Qualification
BE/ BTECH/BCOM/MBA
Specific Certification
PMP Certification would be an advantage
Skills
IT Program and Portfolio Management, Stakeholder Communication, Agile & Project Management, Vendor Management, Change Management
Experience
Min. 8 years of experience in business/customer facing roles