Job Description

Job Summary:

The

Service Advisor - EV

acts as the primary liaison between customers and the service department, ensuring a seamless experience in the maintenance and repair of electric vehicles. The role involves understanding EV systems, managing service workflows, and providing accurate technical information and excellent customer service.

Key Responsibilities:

Customer Interaction:

Greet customers and understand their service needs, complaints, or requests. Explain EV-specific service procedures, maintenance schedules, and repair details clearly. Provide accurate estimates for service and repair costs and obtain customer approvals.

Service Coordination:

Schedule service appointments and coordinate with the workshop team for timely completion. Track the progress of vehicles under service and provide updates to customers. Ensure all service jobs adhere to manufacturer standards and safety protocols for EVs.

Technical Support:

Interpret diagnostic results and translate technical issues into customer-friendly language. Collaborate with technicians to identify and resolve complex EV issues. Stay updated with the latest EV technology, battery management systems, and charging infrastructure.

Documentation & Reporting:

Maintain accurate records of service history, customer interactions, and billing. Ensure compliance with warranty and service documentation requirements. Generate and analyze service reports to improve customer satisfaction and efficiency.

Customer Satisfaction:

Handle customer complaints professionally and ensure issues are resolved promptly. Promote value-added services, accessories, and maintenance packages. Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Qualifications & Skills:

Education:

Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.

Experience:

2-5 years of experience as a Service Advisor in the automotive sector (EV experience preferred).

Technical Skills:

Knowledge of EV components (battery, motor, inverter, BMS, charging systems). Familiarity with diagnostic tools and service management software. Understanding of EV safety procedures and high-voltage system handling.

Soft Skills:

Excellent communication and interpersonal skills. Strong problem-solving and organizational abilities. Customer-oriented mindset with attention to detail. Ability to work in a fast-paced and technology-driven environment.

Key Performance Indicators (KPIs):

Customer satisfaction score (CSI) Service turnaround time Job accuracy and documentation quality Repeat customer rate Upselling of service packages
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person