We are seeking an experienced and technically sound professional to join our service team. The ideal candidate will have a strong background in electronics or service engineering with hands-on experience in troubleshooting, repair, diagnosis, and support of electronic products. This role will involve managing a service team, supporting escalations, and ensuring efficient after-sales workflows.
Key Responsibilities:
Perform in-depth diagnosis, troubleshooting, and repair of electronic products.
Lead and guide a team of service engineers or technicians.
Manage and improve after-sales service operations, ensuring customer satisfaction.
Handle escalations and ensure timely resolution of complex technical issues.
Collaborate with internal teams to optimize service workflows and documentation.
Maintain service documentation, technical manuals, and support guides.
Provide input for continuous improvement in product servicing and customer support.
Stay updated with evolving product technologies, especially in camera hardware and related innovations.
Required Qualifications:
Bachelor's or Diploma in Electronics, Electrical Engineering, or related technical field.
Minimum 5 years of hands-on experience in diagnosis, repair, assembly, or related functions.
Strong technical knowledge of electronics and service engineering principles.
Experience in team handling and workflow management in a service setup.
Familiarity with camera hardware and new product lines is an added advantage.
Strong communication skills and customer-centric approach.
Job Type: Full-time
Pay: From ?30,000.00 per month
Work Location: In person
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