Job Description

Key Responsibilities:

Real-time Monitoring:

Track the health, location, and performance of the EV bikes through a centralized dashboard.

Incident Management:

Identify faults, breakdowns, and anomalies in vehicle performance; initiate troubleshooting or escalate as needed.

Remote Diagnostics:

Utilize telematics data to diagnose and resolve vehicle-related issues remotely.

Coordination:

Work closely with field technicians, service teams, and customer support to ensure timely resolution of operational issues.

Data Analysis & Reporting:

Analyze data trends to predict potential failures, optimize fleet efficiency, and provide periodic reports to management.

Customer Support Liaison:

Assist in resolving customer complaints related to vehicle functionality and performance.

Process Improvement:

Identify gaps in current monitoring and response protocols; suggest and implement improvements.

Compliance & Safety:

Ensure all vehicles adhere to regulatory and safety guidelines through active monitoring and alerts.

Requirements:

Diploma in Electrical, Mechatronics Engineering or a related field. Freshers can apply, 1-3 years of experience in command center operations, fleet management may be preferred (EV industry experience is a plus). Strong understanding of IoT, telematics systems, and vehicle diagnostics. Excellent problem-solving and decision-making skills. Ability to work in a high-pressure environment and manage multiple priorities. Proficiency in data analysis tools (Excel, SQL, Power BI) is an advantage. Strong communication skills and the ability to collaborate with cross-functional teams.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Service technician: 1 year (Required)
Work Location: In person