Job Description

We are looking for a

dedicated ELD (Electronic Logging Device) Support Executive

to join our team. The role involves assisting drivers, fleet managers, and clients with ELD software, compliance issues, and troubleshooting device/application problems.

Key Responsibilities:

Provide

technical support

to drivers and fleet managers for ELD devices and mobile applications. Assist drivers with

logbook corrections, HOS (Hours of Service) compliance, and FMCSA regulations

. Handle queries related to

DVIR, IFTA reports, VIN mismatch, device connection issues, and log certifications

. Respond to tickets, calls, and emails in a timely and professional manner. Train drivers and clients on proper usage of ELDs and portal functions. Escalate technical issues to the development team when required. Maintain accurate records of support interactions.

Requirements:

Minimum qualification: 12th pass / Diploma / Graduate. Good communication skills in

English and Hindi

(Punjabi is a plus). Basic knowledge of

computers, Excel, and mobile applications

. Prior experience in

Customer Support / ELD / Logistics industry

preferred, but freshers with good learning ability are welcome. Willingness to work in

night shifts / rotational shifts

.

Skills Required:

Knowledge of

ELD regulations (FMCSA, DOT, HOS)

is an advantage. Strong problem-solving and analytical skills. Ability to work under pressure and handle multiple support tickets. Patience and professionalism in dealing with drivers and clients.

Salary & Benefits:

Starting Salary: ₹16,000 per month (based on experience). Training provided on ELD systems and compliance.

Career Growth Opportunities

: Move into

Sales Team

for client handling and business development. Transition to

Quality Assurance (QA)

team. Grow into

Development Team

if you have technical skills and interest. Chance to become a

Team Lead / Compliance Specialist

with performance.
Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

Commuter assistance Flexible schedule Health insurance Internet reimbursement Paid sick time * Provident Fund