Job Description

Company Description

We are a reputable software company specializing in the healthcare industry. Since 1988 we have been servicing the healthcare industry by providing various products to laboratories, hospitals and doctors. As a member of our organization you will be joining a smart and driven team that shares your passion for exploration and discovery in the Healthcare Software vertical. Our significant investment in people, processes, and technology equips our employees with the resources and opportunities to drive substantial value for all our client partners.

Position Summary:

We are seeking an experienced EHR Customer Support Representative to provide frontline support to our clients. The ideal candidate has at least 1 year of experience in a healthcare IT or EHR support role and is comfortable troubleshooting software issues, assisting users, and ensuring a positive customer experience.

Key Responsibilities:

Provide technical support to users via phone, email, and remote sessions Troubleshoot and resolve EHR-related issues efficiently Document client interactions and solutions in the support system Collaborate with internal teams to escalate complex issues Deliver excellent customer service and maintain a professional demeanor at all times Assist in training clients on EHR features and updates

What We Offer:

Competitive salary Comprehensive benefits package Ongoing training and professional development Opportunity to grow within a fast-paced and innovative company

Qualifications

Requirements:

Minimum 1 year of experience in EHR or healthcare IT support Strong problem-solving and communication skills Ability to work independently and manage multiple tasks Familiarity with medical terminology and clinical workflows is a plus Experience with EHR systems is preferred High school diploma required; associate or bachelor's degree preferred

Additional Information

Fixed Night Shift Salary Best in the Industry Allowances * Insurance Benefits