Job Description

We are seeking two experienced Education Services Program Managers to join our extended team as individual contributors. This role involves managing educational and training programs, maintaining strategic partner relationships, and ensuring seamless program delivery through third-party partners. The successful candidates will work remotely from India while functionally reporting to the management and administratively to Infopro's Project Manager.
KEY RESPONSIBILITIES
Program Management:
Manage both existing and new educational/training programs involving third-party delivery partners
Coordinate scheduling of classes and events across multiple stakeholders
Provide course and learner administration as directed by program requirements
Support program lifecycle management from inception to delivery
Partner Relationship Management:
Build and maintain relationships with external training partners who resell or customize VMware training content
Coordinate with partner organizations to ensure program alignment and quality delivery
Work cross-functionally to support various leaders and stakeholders
Customer Support & Administration:
Provide exemplary customer support via email and occasional phone calls
Handle learner administration and course management activities
Ensure smooth communication flow between all parties involved
Content & Curriculum Support:
Work with curriculum teams to align program educational goals
Support e-learning content development initiatives
Ensure SCORM 1.2 compliance and standards adherence
REQUIRED QUALIFICATIONS
Experience:
3-5 years minimum experience in project management, preferably within Learning & Development domain
Proven experience in managing educational or training programs with third-party delivery partners
2+ years' hands-on experience with Learning Management Systems, preferably Cornerstone OnDemand (Nice to Have)
Experience with e-learning content development and SCORM 1.2 standards (Nice to Have)
Technical Skills:
Proficiency in MS Office Suite
Understanding of LMS administration (nice to have)
Knowledge of how educational content is structured and delivered
Business Acumen:
Understanding of education business operations, including revenue models and training delivery lifecycle
Commercial experience in the education/training sector preferred
Soft Skills:
Strong communication and cross-functional coordination abilities
Ability to work across multiple teams and stakeholders
Excellent customer service orientation
Self-motivated individual contributor capable of working independently
PREFERRED QUALIFICATIONS
VMware product knowledge (Nice to Have)
Experience with curriculum and content development
Previous experience working with global teams across time zone
BENEFITS
Remote working flexibility
Opportunity to work with leading technology organization
Professional development opportunities

Skills Required