Works together with all stakeholders to ensure all is in place for the upcoming trainings
What you\xe2\x80\x99ll do:
LMS Admin and Training Delivery Support
Create upcoming training events in Training Delivery Planner (TDP) for Private and Public sessions
Update TDP entries when changes occur, e.g, date changes, resource changes, etc
Works with Delivery Managers to ensure LMS course schedule information is complete and accurate by cross referencing training schedules with rosters, trainers\' calendars, content readiness information
Create upcoming training sessions in LMS for Private and Public sessions
Update LMS sessions when changes occur, e.g, date/time changes, resource changes, etc and inform ES Tech of participant changes that will affect cloud deployment
Coordinate training schedule with customer
Coordinate with customer on attendee information for registration and submit to Training Support Desk for registration.
Coordinate with Customer POC regarding training logistics, particularly participants lists, exact start date/time and end date/time, etc.
Identify suitable and available trainer for training event:
\'- For Education Architects: Cross reference TDP and Education Architects\' calendar and block available trainer \'- For other BY resources (Guest Instructors): Coordinate with regional Resource Controllers (RC) to identify available trainer and ensure Tenrox workplans are assigned \'- If no resources available within BY, liase with Contractor Desk to identify suitable contractor and complete contractor onboarding * Coordinate logistics and admin activities for smooth training delivery (Technical checks for training environment, manual printing/if applicable within region, Training Delivery Checklist for onsite training, etc.)
Assist customers with LMS login issues (InActive accounts, password resets, download certificates, accessing training materials, etc.)
Assist Guest Instructors with questions regarding marking attendance/submitting rosters in LMS for their scheduled sessions
Mark attendance and submit for completion of class in the LMS, as needed esp for guest instructors
Generate Rosters and provide to all Instructors for upcoming training; provide roster revisions as needed
Initiate registration requests to the Support Desk for product subscriptions
Initiate request with Content Team for Industry Solution (IS) entitlements, communicate with the customer for user information, and send user information to the Support Desk for registrations
Complete Customer courseware delivery requests on SharePoint
Organize, schedule and attend training coordination calls/meetings between Customer POC and Educ Delivery management team
Organize, schedule and attend training coordination calls/meetings between NA Educ Delivery management team and internal BY Project team
Organize, schedule and attend introduction call/meeting between Class instructor and Customer POC
Work closely with Education Sales Leads to plan ahead on the new deals that are due to sign.
Customer Support
Work with customers to utilise their remaining budget in their training packages
Work with customers on the planning of the deliverables in their statement of work
Support customer with invoice queries
Respond to questions or additional information needed by BY project team, customer POC, instructors (esp guest instructors) regarding upcoming training deliveries.
Forecasting / Revenue
Maintain and update the revenue submission spreadsheets on a daily basis, using the Working Sheet to stage activities, as appropriate
Consolidate list of completed trainings and enter on monthly billing sheet for monthly revenue recognition
Process POD (Proof of Delivery) for billing submissions as per estabished porcesses
2-4 years training administration or coordination experience
Skills
Excellent verbal and written communication skills in English
Strong organizational skills
Time Management skills and the ability to multi-task
Knowledge of Microsoft Office Suite Applications
Basic Business Finance
Good problem solving skills
Interpersonal skills and the ability to work in a team environment
Great attention for details
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success \xe2\x80\x93 and the success of our customers. Does your heart beat like ours? Find out here:
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder\'s inaugural which outlines our commitment to change, and our celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.