Job Description

About the Company :

We are a fast-growing EdTech startup offering 6-month professional courses in

Digital Marketing, Video Editing, Graphic Designing, UI & Motion Graphics

. We focus on practical training, industry-relevant curriculum, and real project-based learning. We are expanding and looking for a passionate Education Counsellor to join our team.

Role Overview

As an Education Counsellor, you will be the

first point of contact

for students and parents. Your goal is to guide leads through the course offerings, understand their needs, explain benefits, handle queries, and convert them into successful enrollments.

This role combines

consultative selling, active listening, empathy, and follow-up discipline

to help students choose the right career path.

Key Responsibilities1. Student Counselling & Conversion

Engage with inbound leads from calls, WhatsApp, ads, website, and walk-ins. Understand student goals, skill-level, and career aspirations. Recommend the right course (Digital Marketing / Editing / Design / UI-UX). Explain curriculum, teaching methods, faculty, batch timings, outcomes. Follow structured sales funnel and convert leads to enrollments. Maintain monthly enrollment targets.

2. Follow-ups & Communication

Conduct timely follow-ups via call, WhatsApp, and email. Maintain active communication with cold, warm & hot leads. Track pipeline progress through CRM tools.

3. Relationship Management

Build long-term relationships with students and parents. Resolve doubts about fees, placements, career growth. Arrange trial classes/demo sessions when needed.

4. Operational Support

Coordinate with tutors, marketing, and admin teams. Maintain student data, enrollment records, and reports. Assist in running seminars, workshops, webinars, orientation sessions.

5. Customer Experience

Provide an excellent student experience from enquiry to admission. Gather feedback on counselling and share insights with the leadership team. Help reduce drop-offs and improve student satisfaction.

6. Required Skills

Strong communication & presentation abilities Good command over English & Hindi Confident, pleasant, empathetic conversation style Ability to understand student needs and advise accordingly Comfortable with phone-based counselling & daily targets Basic understanding of digital marketing, design, or creative fields (preferred) Experience with CRM, Google Sheets, WhatsApp Business, etc.

7. Qualifications

Bachelor's degree (any field) 1-3 years of experience in counselling/sales in EdTech, coaching institutes, or training centres preferred.

8. What We Offer

Competitive salary + attractive incentive structure Career growth opportunities in a fast-scaling startup Training on courses, counselling techniques, and CRM Friendly, young, growth-oriented work environment Opportunity to impact the careers of hundreds of students
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Internet reimbursement Paid sick time Provident Fund
Work Location: In person