Job Description

- Opportunity within a company with a solid track record of performance- Flexible working options- Opportunity to make a positive impactAt our client, you'll find meat delivery probes, smoker reviews, cooking tips, and expert interviews from our team of meat connoisseurs.The JobWhat You'll Do:As an E-commerce Support and Management Specialist, you will be responsible for a variety of tasks related to the smooth operation and customer satisfaction of our online store, including:Customer Support : Providing prompt, friendly, and effective support to customers via email, chat, and potentially phone, addressing inquiries about orders, products, shipping, and returns.Order Management : Monitoring, processing, and tracking customer orders, ensuring accuracy and timely fulfillment.Inventory Management : Assisting with monitoring inventory levels, identifying potential stock issues, and coordinating with relevant teams.Website Maintenance Support : Assisting with basic website updates, product listings, and ensuring product information is accurate and up-to-date.Troubleshooting: Identifying and resolving customer issues or website glitches promptly.Feedback Collection : Gathering customer feedback and identifying areas for improvement in the e-commerce experience.Reporting : Assisting with generating basic reports on e-commerce performance, customer inquiries, and order trends.Collaboration : Working closely with other team members, including marketing and content creation, to ensure a cohesive customer journey.Ideal CandidateWhat We're Looking For :Proven E-commerce Support Experience : Experience providing customer service and managing orders within an e-commerce environment.Excellent Communication Skills : Strong written and verbal communication skills with a friendly and professional demeanor.Problem-Solving Skills : The ability to effectively identify and resolve customer issues.Attention to Detail : A meticulous approach to order processing, inventory, and data entry.Familiarity with E-commerce Platforms : Experience with common e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.Basic Technical Aptitude : Comfort with navigating online systems and troubleshooting minor technical issues.Self-Motivated and Disciplined : The ability to manage your time effectively and work independently in a remote setting.Customer-Centric Approach : A genuine desire to provide exceptional customer service.Understanding of the Carnivore Lifestyle (or a willingness to learn): While not strictly required, a genuine interest in the carnivore diet and its principles will be an advantage when interacting with customers (ref:updazz.com)