Caratbazaar is a premium jewellery brand specializing in
lab-grown diamond and moissanite jewellery
. We are committed to offering our customers superior quality, exceptional designs, and transparent service.
Job Role & Responsibilities
We are seeking an experienced and customer-focused professional to manage our
e-commerce customer communication
. The ideal candidate should be confident in handling both
calls and chat support
efficiently.
Key Responsibilities:
Handle
incoming and outgoing customer calls
related to online orders, product details, and after-sales support.
Respond to customer queries received via
chat, WhatsApp, and email
in a professional and timely manner.
Assist customers in placing orders
, sharing product information, and confirming purchases.
Maintain
daily follow-ups
with potential leads and ensure smooth order processing.
Coordinate with internal teams (sales, dispatch, and marketing) to resolve customer concerns.
Update and manage basic order records and customer data.
Maintain a polite, empathetic, and positive attitude with every customer interaction.
Required Skills & Qualifications
Minimum
2 years of experience
in
customer care, telecalling, or e-commerce support
.
Excellent
communication skills
in
Hindi and English
(spoken and written).
Strong listening skills, patience, and customer empathy.
Ability to multitask and handle a fast-paced work environment.
Basic computer knowledge (Excel, email, WhatsApp Business, CRM tools preferred).
Why Join Us?
Work directly with a fast-growing jewellery brand.
Friendly, professional, and growth-driven environment.
Opportunities to learn e-commerce operations and customer engagement in the luxury jewellery space.
Job Type: Full-time
Pay: ?15,000.00 - ₹20,000.00 per month
Benefits:
Paid sick time
Paid time off
Education:
Higher Secondary(12th Pass) (Preferred)
Location:
Rajouri Garden, Delhi, Delhi (Preferred)
Work Location: In person
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