Job Description

We're seeking an experienced and talented e-commerce executive to join our dynamic team

You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you'll maintain all our sales touchpoints -- website, online marketplaces, and aggregators -- and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.

Objectives of this role

Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities. Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up. Manage and maintain e-commerce platforms, including product listings, pricing and inventory management. Enhance customer experience by working closely with other departments, such as marketing, content and customer service.

Your tasks

Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales. Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention. Attend conferences, events, E-meets and trade shows to showcase our product and the retail sales team.

Required skills and qualifications

1+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets. Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimize product visibility, customer engagement, and sales conversion. Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software. Excellent analytical skills in analyzing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth. Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage. Experience managing e-commerce platforms such as Amazon, Flipkart & Amazon global.
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,077.43 per month

Schedule:

Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

Amazon portal: 1 year (Preferred) E-commerce: 1 year (Required) total work: 1 year (Required)
Work Location: In person