is a leading U.S.-based manufacturer, importer, designer, and global distributor of upholstered home furnishings. We are committed to delivering high-quality products and exceptional service to our customers. As we continue to expand, we are seeking a detail-oriented
E-commerce Shipping & Logistics Assistant
to support our growing operations. This role offers a unique opportunity to gain hands-on experience in logistics and e-commerce while collaborating closely with our U.S.-based team.
Key Responsibilities:
Accurately manage order data entry from processing through invoicing for the U.S. domestic market.
Coordinate logistics and order data across platforms, including NetSuite ERP, 3PL systems, and ecommerce retail portals (e.g., Amazon, Wayfair, Target, Walmart).
Coordinate shipping and bookkeeping updates across multiple e-commerce sales channels.
Create and manage shipping documents, including UPS/FedEx labels and Bills of Lading (BOLs).
Generate Bills of Lading (BOL) and schedule LTL freight pickups for large furniture items.
Handle product returns and freight claims, including tracking and documentation.
Maintain accuracy and timeliness of logistics data entry and reporting.
Manage bookkeeping for return merchandise, including filing freight claims.
Manage the day-to-day outbound logistics workflow for small parcel (FedEx, UPS) and less-than-truckload (LTL) furniture shipments.
Oversee all aspects of the outbound supply chain, from processing sales orders to allocating inventory to generating invoices.
Partner with the warehouse team to trace freight aging and proactively solve problems.
Perform small-scale pick and pack tasks (parts, samples) as assigned.
Provide general administrative and operations support as needed.
Schedule and coordinate freight pickups with U.S.-based carriers and warehouses.
Qualifications:
1-3 years of relevant experience in e-commerce logistics or shipping (mid-level role).
Ability to thrive in a fast-paced, deadline-driven environment.
Highly accurate organizational skills with attention to detail.
Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
Effective communication skills, especially for coordination with remote U.S. teams.
Experience with NetSuite is a BIG plus.
Experience with furniture warehousing is a plus.
Experience working with LTL freight.
Familiarity with NetSuite ERP is a strong plus.
Familiarity with Slack and Microsoft Teams for team collaboration.
Hands-on experience with e-commerce platforms such as Amazon, Wayfair, The Home Depot, Lowe's, BigCommerce, etc.
Proficiency in Microsoft Office Suite (Excel, Outlook).
Working knowledge of Microsoft Excel, Outlook, and general data entry.