Job Description

Job Summary

We are looking for a proactive and customer-focused

E-Commerce Telesales Executive

to join our team. The role involves handling inbound and outbound calls, converting leads into sales, managing customer queries, and supporting daily e-commerce operations. The ideal candidate should have excellent communication skills, strong convincing ability, and a good understanding of online marketplaces.

Key Responsibilities

Make

outbound calls

to potential customers and convert inquiries into sales. Handle

inbound calls

, resolve customer queries, and guide them through the product selection process. Maintain and update leads, customer details, and call logs in Excel. Follow up with prospects to ensure timely conversions. Provide product information and assist customers with order placement on platforms like Amazon, Flipkart, Meesho, etc. Coordinate with the operations team to ensure smooth order processing and timely delivery. Meet daily/weekly/monthly

sales targets

and contribute to revenue growth. Understand customer needs and recommend suitable products. Maintain high levels of customer satisfaction through professional communication. Stay updated with ongoing offers, pricing, and product updates.

Required Skills & Qualifications

Minimum

1-3 years of experience

in telesales or customer service (e-commerce preferred). Strong communication skills in

Hindi and English

. Good convincing power and ability to handle objections. Basic knowledge of e-commerce platforms (Amazon, Flipkart, Meesho, Shopify, etc.) is an added advantage. Familiarity with CRM tools, Excel, and lead management. Ability to work under pressure and achieve targets. Energetic, self-motivated, and result-oriented.

Benefits

Attractive incentive structure based on performance. Opportunities for growth in the e-commerce and digital sales domain. Training and skill development support. Positive and collaborative work culture.
Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person