Linenwalas is a globally recognized digital brand specializing in premium textiles, serving over a million customers worldwide. Our diverse product range includes bedding, sheets, curtains, pillows, toppers, and other furnishings. We are looking for a detail-oriented E-commerce Refund and Claims Executive to manage Amazon order processing, handle refunds and claims, and ensure accurate financial reconciliation for a seamless customer experience.
Job Responsibilities
Process customer orders, refunds, returns, and chargebacks on Amazon Seller Central with precision and efficiency.
Investigate and resolve customer claims and disputes promptly to uphold high customer satisfaction standards.
Perform accurate reconciliation of refund transactions, ensuring compliance with financial policies and Amazon guidelines.
Maintain detailed financial records of transactions, refunds, and claims for accounting and reporting purposes.
Coordinate with the logistics team to resolve order fulfillment, delivery, and return-related issues.
Monitor customer feedback and respond to inquiries regarding orders, refunds, and claims in a professional manner.
Prepare periodic financial reports on refund and claim activities to support accounting and business analysis.
Ensure compliance with e-commerce platform policies and internal financial controls.
Requirements
1-3 years of experience in e-commerce operations, preferably with Amazon Seller Central, and familiarity with accounting processes.
Strong knowledge of order processing, refund handling, claim management, and financial reconciliation.
Experience in the textile industry or e-commerce marketplaces is an advantage.
Proficiency in MS Excel for data analysis, financial reporting, and record-keeping.
Familiarity with basic accounting principles and tools for transaction tracking and reconciliation.
Excellent communication, problem-solving, and analytical skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Based in or willing to relocate to Jaipur, Rajasthan.
How to Apply
Please send your resume to hr@linenwalas.com with the subject line "E-commerce Refund and Claims Executive Application."
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Experience:
Microsoft Excel: 1 year (Required)
Work Location: In person
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