Job Description

Job Title: E-commerce Order Processing/Packing cum Operations Executive

Job Summary:

We are looking for a dedicated and detail-oriented E-commerce Order Processing & Packing cum Operations Executive to manage the complete order lifecycle -- from order acceptance to packing and dispatch. The ideal candidate will handle order processing, label printing, self-packing, shipment coordination, stock updates, and ensure smooth, timely delivery to customers.

Key Responsibilities:

Accept and process daily e-commerce orders received via website and marketplaces (Flipkart, Amazon, Shopify, etc.). Generate and print shipping labels and invoices accurately for each order. Personally pack each order with care, ensuring correct product, quantity, and safe packaging for dispatch. Coordinate with courier and logistics partners (Shiprocket, Delhivery, etc.) for timely pickup and dispatch. Update tracking information, maintain daily order records, and monitor delivery progress. Manage stock levels of products and packaging materials. Handle minor product or shipping issues and escalate to management when needed. Update order status, tracking details, and resolve shipment-related issues (delays, RTOs, incorrect updates, etc.). Manage inventory updates, product listings, and SKU tracking in coordination with the warehouse or stock team. Maintain adequate packaging material stock (boxes, tapes, labels, etc.). Respond to customer queries regarding order status, delivery, replacements, or returns. Prepare and maintain daily and weekly reports on orders, shipments, and inventory. Collaborate with the operations and logistics teams to improve efficiency and minimize errors.
Required Skills:

Strong understanding of e-commerce order management systems (Amazon, Filipkrt, JioMart, Shopify, WooCommerce, etc.) Hands-on experience with Shiprocket or similar logistics platforms. Proficiency in label printing, invoice generation, and packaging best practices. Good command of Excel / Google Sheets for report and MIS maintenance. Excellent communication, coordination, and time-management skills. Good coordination with customer for Smooth Order delivery. Strong attention to detail and problem-solving ability.
Job Type: Full-time

Pay: ?8,000.00 - ?12,000.00 per month

Benefits:

Cell phone reimbursement
Ability to commute/relocate:

Patna, Bihar: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Have you read the Job profile before applying for this post ? This job involves order processing, which includes packing work.
Can you handle the packing tasks as part of this role?

Education:

Higher Secondary(12th Pass) (Required)
Experience:

2 yers: 1 year (Required)
Location:

Patna, Bihar (Required)
Expected Start Date: 15/11/2025