Job Description

JOB DESCRIPTION for E_COMMERCE ORDER PROCESSING EXECUTIVE Company Name Website Profile CTC Ranges up to Experience Location Working Days & Timings Buildout Retail Private Limited (Sneakare) https://sneakare.com/ E-Commerce Order Processing Executive Up to 20k (Depending upon your last withdrawn and skill sets) 2 to 4 Years Plot No-8710, Roshanara Road Near Palace Cinema Hall, Delhi 110007 Monday to Saturday & 9:00 am to 6:00 pm We are a leading sneaker care company, known for our high-quality products targeted towards the young and fashion-conscious audience. Our mission is to provide innovative solutions that help sneaker enthusiasts keep their footwear looking fresh and stylish. We take pride in our commitment to excellence and creativity. The E-Commerce Order Processing Executive is responsible for ensuring efficient and accurate processing of customer orders in an online retail environment. This role plays a critical role in delivering a seamless shopping experience to customers by managing the end-to-end order processing cycle, from order placement to shipment and delivery. The Executive collaborates closely with various internal teams, including customer service, warehouse, logistics, and finance, to ensure timely and accurate order fulfillment. About Us: Job Summary: Key Responsibilities: Receive and review incoming customer orders from various online platforms. Verify order details for accuracy, including product, quantity, price, shipping address, and Input order information into the internal order management system accurately and Address and resolve any discrepancies or issues related to orders, payments, and Monitor product availability and coordinate with the warehouse team to ensure Update inventory records in the system to reflect product availability accurately. Collaborate with the procurement team to replenish stock as needed. Communicate with customers regarding order confirmations, shipping updates, and Respond promptly and professionally to customer inquiries related to orders, products, Coordinate with the warehouse and logistics teams to ensure timely picking, packing, payment information. efficiently. customer information. sufficient stock levels. delivery status. and shipping. and shipping of orders. Generate shipping labels and arrange shipments with designated carriers. Ensure orders are dispatched on time and track shipments to ensure timely delivery. Conduct regular quality checks to ensure accurate order processing and shipping. Address any issues related to incorrect orders, damaged products, or delivery delays. Handle customer requests for returns, exchanges, and refunds in accordance with company policies. Process returned items, inspect their condition, and update inventory records. Generate and maintain reports on order processing metrics, including order volume, accuracy, and fulfillment speed. Provide insights and recommendations for process improvements based on data analysis. Collaborate with customer service, finance, and other teams to resolve order-related issues and ensure a positive customer experience. Work closely with the IT team to troubleshoot any technical issues related to the order management system. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations. Requirements: High school diploma or equivalent (Bachelor\'s degree preferred). Prior experience in e-commerce order processing, customer service, or a related field. Proficiency in using order management software and e-commerce platforms. Should know the Amazon, Myntra, & Flipkart Dashboards Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Problem-solving and decision-making abilities. Basic understanding of inventory management processes. Familiarity with shipping and logistics procedures. Proficiency in Microsoft Office suite (Excel, Word, Outlook). Knowledge of unicommerce,nimbus, pickrr, shiprocket, D2C Brands working on own website, online business is a plus point.

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