Job Description

Role: E-commerce Operations Manager

Location: Worli (Mumbai)

CTC: up to 3.5 LPA

Job description:

We are seeking a proactive and experienced E-Commerce Operations Manager to independently manage and scale online store. This is a hands-on role where the selected candidate will take complete ownership of day-to-day e-commerce operations, from store management and order fulfillment to basic marketing and customer service.

The role is ideal for professionals with 2 years of practical experience in managing e-commerce platforms, particularly Shopify, in a startup or small business environment.

Responsibilities

:

E-Commerce Store Management:

Set up, manage, and maintain the Shopify-based online store Customize themes, manage payment gateway integrations, and ensure smooth site functionality Ensure an intuitive and user-friendly shopping experience
Product & Inventory Management:

Create and update product listings, including descriptions, pricing, and images Monitor and manage inventory levels in coordination with the workshop team
Order Processing & Fulfillment:

Manage end-to-end order processing, including payment verification Oversee secure packaging and coordination with logistics partners for nationwide delivery
Customer Support:

Handle customer inquiries through email, chat, or phone Resolve issues related to orders, returns, deliveries, and product information Maintain a positive customer experience to drive repeat business
Marketing & Promotions:

Plan and execute basic promotional activities such as social media posts, email campaigns, and SEO improvements Work within a limited marketing budget to drive traffic and sales
Analytics & Reporting:

Track store performance and sales metrics using Shopify and related tools Prepare basic reports highlighting performance, trends, and improvement areas
General Operations:

Ensure compliance with shipping and operational requirements Maintain basic financial records such as invoices Troubleshoot technical or operational issues as they arise

Qualifications & Experience:

2-3 years of experience in e-commerce operations Strong hands-on experience with Shopify or similar platforms Working knowledge of digital marketing fundamentals (social media, email marketing, SEO) Experience handling domestic logistics and courier partners Ability to work independently and manage end-to-end operations Proficiency in tools such as Google Workspace, Microsoft Office, or similar.

Preferred Skills:

Interest in design, craftsmanship, or interior decor products Experience using tools like Canva or similar for basic creatives Strong analytical and problem-solving skills Good communication and coordination abilities Self-driven, adaptable, and proactive in a growing business environment
Apply Now!

Job Type: Full-time

Pay: ?300,000.00 - ?350,000.00 per year

Application Question(s):

What is your current CTC? (mandatory)

Work Location: In person