Inaya Accessories is a fast-growing demi-fine jewelry brand loved by 100,000+ customers worldwide. We specialize in waterproof, tarnish-free, hypoallergenic jewelry designed for everyday luxury. As we expand in India and globally (including Australia), we are looking for a detail-oriented and proactive
E-Commerce Operations Manager
to oversee our online business operations and ensure seamless customer experiences.
Key Responsibilities
Website Management & SEO
Oversee day-to-day management of the Inaya website, ensuring smooth navigation, timely updates, and flawless customer experience.
Collaborate with tech/design teams to optimize UI/UX, page speed, and mobile responsiveness.
Manage SEO activities: keyword strategy, product page optimization, content updates, and performance tracking.
Marketplace Management
Manage product listings, promotions, and inventory on external marketplaces (nykaa, Myntra, Ajio, etc.).
Track performance, implement strategies to boost visibility, and drive sales across platforms.
Logistics & Third-Party Coordination
Coordinate with courier partners, warehouse teams, and logistics vendors to ensure timely order dispatches and returns.
Manage SLAs with third-party service providers (courier, packaging, tech, etc.).
Monitor delivery timelines, escalate issues, and resolve bottlenecks.
E-Commerce Operations & Timing
Ensure seamless order processing from placement to delivery with minimal delays.
Implement processes to streamline day-to-day e-commerce workflows.
Monitor customer journey touchpoints to reduce drop-offs and cancellations.
Product Cataloging & Inventory Management
Create and maintain accurate product catalogs with complete information (descriptions, images, attributes, SEO-friendly content).
Track and reconcile inventory across website, marketplaces, and warehouses.
Desired Skills & Qualifications
Bachelor's degree in Business, Marketing, E-Commerce, or related field.
1-5 years of experience in e-commerce operations, preferably in fashion, accessories, or lifestyle brands.
Strong knowledge of website management, SEO, and marketplace platforms.
Hands-on experience with inventory management systems and logistics coordination.
Excellent communication and problem-solving skills.
Ability to manage multiple stakeholders and work in a fast-paced environment.
What We Offer
Opportunity to be part of a fast-scaling, women-led brand redefining jewelry.
A dynamic and collaborative work culture.
Competitive salary and growth opportunities within the company.
Employee discounts on all Inaya products
Job Type: Full-time
Pay: ₹30,000.00 - ₹55,000.00 per month
Benefits:
Flexible schedule
Work from home
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Know how of platforms like shopify
Have you used logistics platforms like Shiprocket?
Do you have the know how of OMS platforms like unicommerce?
Education:
Bachelor's (Required)
Experience:
E-Commerce: 1 year (Required)
Language:
English (Required)
Location:
Mumbai, Maharashtra (Required)
Work Location: In person
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