We're looking for a detail-oriented, tech-savvy individual to join our factory operations team. This role is central to smooth day-to-day functioning across e-commerce platforms, CRM, Tally, and inventory management.
Key Responsibilities:
Order Management:
Process daily online orders across Shopify, Myntra, and other platforms; coordinate with dispatch teams.
CRM Handling:
Manage customer queries, escalations, and service tickets via email, WhatsApp, and CRM tools.
Listings & Cataloging:
Upload/update product listings, images, pricing, and descriptions across platforms.
Inventory & Reports:
Generate and maintain reports for inventory, sales, returns, and fulfillment.
Returns & Exchanges:
Track returns and replacements for smooth resolution.
Platform Coordination:
Work with e-commerce partners for promotions, offers, and backend updates.
Data & Insights:
Prepare daily/weekly MIS reports for sales and performance tracking.
Support in Promotions:
Assist marketing in executing online sales campaigns and offers.
Cross-Team Collaboration:
Liaise with production, dispatch, and accounts to ensure end-to-end efficiency.
Optional Skill -
Tally & Accounts Support:
Enter daily sales, returns, and expenses in Tally; assist with reconciliations and GST filing prep.
Skills & Qualifications:
Graduate in Business, Commerce, or related field.
Knowledge of Shopify, Myntra, or other e-commerce platforms preferred.
Strong MS Excel/Google Sheets skills (pivot tables, reporting).
Familiarity with CRM/WhatsApp Business tools.
Good communication in English and Hindi.
Analytical, detail-oriented, and problem-solving mindset.
Proficiency in Tally
is required - preferred
What We Value in You:
Detail-oriented:
You notice and fix errors before they cause issues.
Ownership:
You take responsibility and pride in your work.
Adaptability:
You learn quickly and stay ahead as the company grows.
Team Spirit:
You work well with factory teams and cross-functional colleagues.
Customer-first approach:
You ensure smooth processes that keep customers happy.
Job Types: Full-time, Permanent, Internship
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Do you have proficiency in MS Office and typing?
Do you have good command over English to reply to customer queries etc.?
Work Location: In person