Job Description

Job Summary:

We are looking for a detail-oriented and dynamic E-commerce Operations Executive to join our team. This role involves managing daily e-commerce operations, optimizing processes, and ensuring a seamless customer experience across our online platforms. The ideal candidate will have a strong understanding of e-commerce systems and a passion for driving online sales.

Key Responsibilities:

Order Management:

Oversee order processing from initiation to fulfillment, ensuring timely dispatch and delivery. Monitor inventory levels and coordinate with suppliers to maintain stock availability.

Platform Management:

Manage product listings, ensuring accurate descriptions, images, and pricing across e-commerce platforms. Optimize the online store layout and user experience to enhance customer engagement and conversion rates.

Customer Service:

Respond to customer inquiries and resolve issues related to orders, returns, and product information. Gather customer feedback to improve processes and enhance the shopping experience.

Data Analysis:

Analyze sales data, customer behavior, and website traffic to identify trends and areas for improvement. Prepare regular reports on key performance indicators (KPIs) and present findings to the management team.

Collaboration:

Work closely with marketing, logistics, and customer service teams to ensure cohesive operations. Assist in the development and execution of promotional campaigns and strategies.
Qualifications:

Education:

Bachelor's degree in Business Administration, E-commerce, Marketing, or a related field.

Experience:

1-3 years of experience in e-commerce operations, digital marketing, or a related field.

Skills:

Strong analytical and problem-solving abilities. Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems. Excellent communication and interpersonal skills. Detail-oriented with strong organizational skills.

Knowledge:

Familiarity with digital marketing strategies, SEO, and online merchandising. Understanding of supply chain and logistics principles.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person