Job Description

Job Title:

E-Commerce Operations Executive

Location:

Kakkanad, Kochi

Employment Type:

Full-time

Job Summary:

We are looking for a detail-oriented and proactive E-Commerce Operations Executive to manage day-to-day operations across online marketplaces and company platforms. The role involves order management, inventory coordination, product listing, reporting, and ensuring seamless customer experience.

Key Responsibilities:

Order Management:
- Process and monitor online orders across multiple marketplaces (Amazon, Flipkart, Shopify, etc.).
- Coordinate with logistics partners to ensure timely dispatch and delivery.
- Track returns, replacements, and cancellations.

Inventory & Product Management:
- Coordinate on boarding of new products across the online platforms
- Update and maintain accurate stock levels across platforms.
- Ensure product listings are updated with correct content, images, prices, and offers.
- Monitor product visibility, reviews, and ratings on marketplaces.

Operations & Coordination:
- Liaise with warehouse and supply chain teams to maintain smooth order flow.
- Coordinate with finance for payment reconciliation and settlement tracking.
- Handle vendor/marketplace communications regarding account health and compliance.

Performance Monitoring & Reporting:
- Track daily sales, returns, and operational KPIs.
- Prepare weekly/monthly reports on sales, inventory, and operational performance.
- Identify process gaps and suggest improvements.

Customer Support Assistance:
- Work with the customer support team to resolve escalations.
- Ensure high levels of customer satisfaction by minimizing operational errors.

Key Skills & Requirements:

Graduate in Business Administration, Commerce, or related field. 1-3 years of experience in e-commerce operations/marketplace handling. Strong knowledge of online platforms (Amazon Seller Central, Flipkart Seller Hub, Shopify, etc.). Proficiency in MS Excel / Google Sheets (pivot tables, VLOOKUP, reporting). Good communication, coordination, and problem-solving skills. Ability to multitask and work under tight deadlines. Detail-oriented with a strong sense of accountability.
Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹240,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person