Job Description

About the Role

We are looking for a detail-oriented and proactive

E-commerce Operations Executive

to manage day-to-day online operations, streamline backend processes, and ensure smooth functioning across marketplaces and D2C platforms. The ideal candidate should have strong analytical skills, hands-on experience with inventory/ order management tools, and excellent Excel knowledge.

Key ResponsibilitiesOperations & Coordination

Handle

B2C logistics coordination

, including order processing, courier allocation, tracking, and issue resolution. Coordinate with logistics partners to ensure timely pickups, deliveries, and returns (RTO/RTD). Monitor delays, escalate issues, and ensure seamless customer order flow.

Inventory & Software Management

Manage inventory on

inventory management software/tools

. Update stock, track inward/outward movement, and maintain 100% inventory accuracy. Analyse inventory ageing, shortages, damages, and discrepancies.

Marketplace & Website Management

Oversee order flow and daily operations across

Shopify

and major

marketplaces (Amazon, Flipkart, Meesho, etc.)

. Generate and analyse

sales reports

from Shopify & marketplaces. Assist in listing checks, pricing, promotions, and catalogue accuracy.

Data & Finance Reconciliation

Perform

payment, settlement & fee reconciliation

for Shopify and all marketplaces. Identify mismatches in payouts, returns, and commissions. Maintain clean records for finance and audit support.

Reporting & Analysis

Prepare daily/weekly/monthly MIS reports. Track KPIs such as sales, order trends, dispatch performance, and courier TAT. Provide actionable insights to improve operational efficiency.

Required Skills & Qualifications

1-5 years of experience

in e-commerce operations (marketplaces + D2C preferred). Strong knowledge of

Excel

(VLOOKUP/XLOOKUP, Pivot Tables, basic formulas). Familiarity with inventory/OMS software (Unicommerce, EasyEcom, Zoho, or similar). Good understanding of e-commerce processes--order lifecycle, returns, logistics, and reconciliations. Detail-oriented, analytical, and strong at coordination. Ability to work in a fast-paced environment.

Good to Have

Experience in operations for FMCG, retail, lifestyle or D2C brands. Basic knowledge of Shopify admin panel. Strong communication & problem-solving skills.
Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Work Location: In person