. The role involves working closely with internal teams and marketplaces to ensure smooth order flow, claim resolution, and logistics coordination.
Key ResponsibilitiesMarketplace Operations
Manage daily operations on marketplaces such as
Myntra, AJIO, Amazon, Flipkart, Nykaa, etc.
Monitor order flow, cancellations, RTO, returns, and refunds
Raise and track
support tickets
with marketplaces for order and payment-related issues
Handle
SPF / claim cases
(short pick, damage, missing, return claims) and follow up till resolution
Order Management & Logistics
Coordinate with warehouse and logistics partners for timely dispatch
Track shipment status, delays, and delivery issues
Ensure SLA adherence and minimize RTO
Reconcile order status between marketplaces and internal systems
Reporting & MIS
Prepare daily and weekly MIS on:
orders
dispatch
returns
claims
SLA performance
Highlight issues and suggest process improvements
Coordination & Communication
Work with:
warehouse team
customer support
finance for settlement and claim recovery
Ensure smooth communication and quick issue resolution
Skills & Requirements
1-2 years experience in
e-commerce operations / marketplace management
Hands-on experience with:
raising marketplace tickets
handling SPF / RTO / return claims
order processing and logistics tracking
Comfortable working on marketplace panels and Excel
Good communication and follow-up skills
Detail-oriented with strong problem-solving ability
Ideal Candidate
Has worked with a D2C or marketplace seller
Understands order life cycle end-to-end
Can handle pressure during sale days and high order volumes
Eager to learn and grow into a full E-commerce Manager role
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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