Oversee daily D2C website orders from receipt to dispatch.
Coordinate with warehouse and logistics teams to ensure timely handover and delivery.
Track and monitor last-mile TAT to meet brand SLAs.
Handle order exceptions, escalations, and customer delivery issues effectively.
Maintain operational dashboards and share regular performance reports.
Collaborate with courier aggregators (e.g., Shiprocket, Delhivery) for delivery performance and claims management.
Ensure accurate inventory synchronization between ERP and website platforms.
Provide operational support during sale events and peak periods to ensure smooth order flow.
Requirements
1-3 years of experience in D2C or eCommerce operations.
Familiarity with platforms such as Shopify, WooCommerce, or Unicommerce/Uniware.
Strong coordination, analytical, and follow-up skills.
Basic proficiency in Excel or Google Sheets.
Good communication and problem-solving abilities.
Job Type: Full-time
Pay: From ?30,000.00 per month
Work Location: In person
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