The E-Commerce Operations Assistant will manage the complete lifecycle of online orders - from receiving an order to dispatch, tracking, delivery confirmation, and customer communication. This role ensures smooth, timely, and error-free operations across Shopify, courier partners, warehouse teams, and customer support.
Roles & Responsibilities:
1. Order Intake & Validation
2. Order Processing & Preparation
3. Shipping Label Management
4. Courier & Dispatch Coordination
5. Tracking & Delivery Monitoring
6. NDR, RTO & Courier Escalation Handling
7. Delivery Confirmation & Closure
8. Customer Communication
9. Feedback & Review Support
10. Reporting
11. Inventory & Warehouse Coordination
12. Additional E-Commerce Support
Skills:
- Excel/Sheets proficiency
- Understanding of e-commerce operations
- Communication skills in English & Tamil (Hindi is an added advantage)
- Ability to multitask and follow up efficiently
Qualifications:
- Any degree or pursuing
Stipend:
- Rs.3000 - 5000
Contact:
Mail ID: hr1@mahaaexports.com
Phone: 9500113881
NOTE:
Internship duration: 3 months
post internship, based on performance you will be selected for the in-house role - E-commerceOperations Assistant