Job Description

Job Title:

Online Sales Manager

Location:

Kolkata

Employment Type:

Full-Time

Department:

Sales & Marketing

Reports To:

Director

Job Summary:

We are seeking a dynamic and experienced

Online Sales Manager

to lead and oversee all aspects of our online sales operations. This individual will be responsible for strategizing and executing the growth of our online sales channels, including B2C e-commerce platforms, marketplaces, and our brand website. The ideal candidate will have a strong background in digital sales, e-commerce backend management, product listing, and order handling.

Key Responsibilities:1. Strategic Planning & Execution

Develop and execute comprehensive online sales strategies to increase revenue and reach across all digital platforms. Identify new online avenues (marketplaces, D2C platforms, aggregators) for product distribution and sales. Analyze customer behavior and industry trends to optimize sales tactics and marketing campaigns.

2. Product Listing & Catalog Management

Manage accurate and SEO-optimized product listings on all B2C platforms such as Amazon, Flipkart, Myntra, Ajio, Nykaa, and the company's own website. Coordinate with design and inventory teams for product photography, descriptions, and specs. Ensure consistency in product representation across all channels.

3. E-Commerce Website Management

Oversee backend operations of the company's e-commerce website including inventory sync, order processing, payment gateway, and technical troubleshooting (in coordination with the web team). Optimize website user experience (UX) for better conversion rates. Work closely with marketing and content teams to ensure product visibility and customer engagement.

4. Order Processing & Fulfillment

Monitor and manage the entire order lifecycle - from order receipt to dispatch and delivery across all online platforms. Coordinate with warehouse/logistics teams for timely and accurate dispatch. Track shipment, returns, and refunds; handle escalations in collaboration with customer support.

5. Sales Performance Tracking & Reporting

Maintain regular reports on sales metrics, platform performance, and ROI. Use data analytics tools to assess product performance and customer engagement. Forecast inventory needs and manage reordering schedules to avoid stock-outs.

6. Team Coordination & Vendor Management

Lead and guide the online sales support team or vendors (if any). Liaise with marketplace managers and platform account managers for growth campaigns and promotions. Negotiate platform fees, commissions, and advertising plans where applicable.

Qualifications:

Bachelor's degree in Business, Marketing, E-commerce, or related field. MBA preferred. 3-5 years of proven experience in online sales, preferably in fashion, home decor, or consumer goods. Hands-on experience with major e-commerce platforms (Amazon, Flipkart, Shopify, WooCommerce, etc.). Strong knowledge of digital marketing concepts and tools (Google Analytics, SEO, PPC, etc.). Proficiency in Microsoft Excel, inventory management systems, and order processing software.

Key Skills:

Strategic thinking and problem-solving ability Excellent organizational and project management skills Strong communication and coordination abilities Attention to detail and ability to multitask Customer-focused mindset with ability to resolve issues swiftly Data-driven decision-making
Job Type: Full-time

Pay: ?11,267.96 - ?60,000.00 per month

Work Location: In person