Job Description

Key Responsibilities

Online Store Management

Manage day-to-day operations of the e-commerce website and/or marketplaces (Amazon, Flipkart, Shopify, etc.) Ensure accurate product listings, pricing, promotions, and inventory updates Oversee site performance, UX, and mobile optimization

Sales & Growth

Drive online revenue growth through merchandising, promotions, and campaigns Monitor conversion rates, AOV, traffic, and customer behavior Identify opportunities for upselling, cross-selling, and bundling

Digital Marketing Collaboration

Work with marketing teams on SEO, SEM, email, social, and paid ads Support product launches and seasonal campaigns Analyze campaign performance and ROI

Analytics & Reporting

Track KPIs such as sales, traffic, conversion rate, cart abandonment, and CAC Prepare weekly/monthly performance reports with insights and recommendations Use tools like Google Analytics, dashboards, and marketplace reports

Operations & Customer Experience

Coordinate with supply chain and fulfillment teams to ensure timely delivery Manage returns, refunds, and customer feedback loops Improve customer journey and post-purchase experience

Platform & Technology

Manage e-commerce platforms, integrations, and basic troubleshooting Coordinate with developers/IT for upgrades and enhancements Ensure site security and compliance best practices
Required Qualifications

Bachelor's degree in Business, Marketing, or related field 2-5 years of experience in e-commerce or retail digital operations Experience with e-commerce platforms (Shopify, Magento, WooCommerce, or marketplaces) Strong analytical and problem-solving skills Understanding of digital marketing and online merchandising
Preferred Skills

Experience in omnichannel retail Knowledge of SEO, CRO, and UX principles Familiarity with inventory and order management systems Strong communication and project management skills
Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person