Job Description

Key Responsibilities

1. Online Business Development & Strategy

Develop and implement e-commerce sales strategies aligned with company growth objectives. Identify new online channels, platforms, and digital partnerships to expand brand presence. Create and manage promotional campaigns to increase sales and market penetration.

2. Marketplace & Website Management

Manage listings, pricing, content, and promotions across platforms like Amazon, Flipkart, IndiaMART, TradeIndia, and company's own e-commerce website. Ensure accurate product data, descriptions, specifications, images, and SEO-optimized content. Monitor and optimize inventory for online sales channels to ensure availability and timely fulfillment.

3. Digital Marketing & Branding

Collaborate with the marketing team to design digital campaigns (Google Ads, Meta Ads, SEO, SEM, Influencer Marketing). Track customer behavior and implement strategies to improve conversion rates. Manage social media shops, catalog integration, and online reputation management.

4. Customer Experience & Service

Monitor order fulfillment, logistics, and after-sales support to ensure high customer satisfaction. Handle escalations, returns, replacements, and online customer service queries efficiently. Collect and analyze customer feedback to improve the e-commerce experience.

5. Analytics & Reporting

Track KPIs such as website traffic, conversion rates, CAC (Customer Acquisition Cost), CLV (Customer Lifetime Value), and sales revenue. Prepare monthly/quarterly reports on performance, competitor analysis, and ROI on campaigns. Provide data-driven insights to management for decision-making.

Key Skills & Competencies

Strong knowledge of

e-commerce platforms (Shopify, WooCommerce, Magento, Amazon, Flipkart, IndiaMART, etc.)

. Understanding of sanitaryware and bathroom fittings product categories, specifications, and consumer behavior. Digital marketing knowledge (SEO, SEM, Google Analytics, Ads Manager, etc.). Excellent communication, negotiation, and vendor management skills. Strong analytical, problem-solving, and data-driven decision-making ability.
Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Benefits:

Provident Fund
Work Location: In person