Job Description

Key Responsibilities

Oversee daily

e-commerce operations

and ensure

timely order fulfillment

. Manage and optimize

product listings

, pricing updates, stock availability, and digital catalogs. Handle

customer queries

and coordinate with sales, support, and logistics teams for quick resolution. Maintain accurate records of

sales, inventory, platform performance

, and operational metrics. Develop and execute online sales and marketing strategies across the company's website and marketplaces (Amazon, Flipkart, Meesho, etc.). Coordinate with marketing teams to run

SEO, PPC, and social media campaigns

. Monitor and analyze

website traffic

,

conversion rates

, and

user behavior

using analytics tools. Lead the

e-commerce operations team

to ensure

smooth order processing

,

timely dispatches

, and optimal platform performance. Manage returns, COD orders, reduce RTO (Return to Origin) rates.

should have the ability to manage and expand operations on overseas marketplaces.

Required Qualifications & Skills

Bachelor's degree. 3-5 years of proven experience in

e-commerce or online retail operations

. Strong understanding of

Microsoft Office

(Word, Excel, PowerPoint). Basic knowledge of

order processing

,

product listing

,

inventory management

, and popular

e-commerce platforms

(Amazon, Flipkart, Shopify, etc.). Skilled in

document filing

,

email communication

, and

record keeping

. Ability to coordinate effectively with

warehouse

,

logistics

, and

customer support

teams. Strong

analytical

,

communication

, and

team collaboration

skills. Experience in the

retail or consumer goods industry

is a plus.

Only local candidates from Ludhiana, Punjab will be considered.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Education:

Higher Secondary(12th Pass) (Required)
Work Location: In person