Job Description

Job Title: E-Commerce Manager Location: Mumbai Job Type: Full-Time Job Overview: We are seeking a dynamic and experienced E-Commerce Manager to join our team and over see the operations team. The ideal candidate will be responsible for managing our online sales channels (Website, Amazon (FBA), Flipkart, Nykaa etc), inventory management, and oversee logistics for our two brands- Avoca & N'Chant. This individual will play a key role in optimizing sales performance, ensuring seamless product listings, and overall driving smooth operations. He/She will work closely and support the head of retail to tackle everyday tasks. Key Responsibilities: Inventory Management: - Oversee and manage inventory across all e-commerce platforms. - Ensure product availability and update inventory levels in real time. - Coordinate with vendors to restock products as needed and avoid stockouts.

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Conduct regular inventory checks for products and packaging materials

Online Marketplace Management: - Manage and optimize product listings on platforms such as Amazon, Shopify, and other marketplaces. - Draft and update content for all products. Maintain consistency across all platforms.

- Monitor and analyze performance metrics for listings, ensuring product visibility and competitiveness.

Timely Order Processing & Fulfillment:

- Oversee processing customer orders on time

Monitor our logistics partners

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Ensure accurate scanning and packing of products

Order Planning & Dispatch:

- Plan and process orders according to courier and shipping mode

- Manage daily order planning and dispatches

Shipment Tracking & Returns:

- Track shipments

- Record returns and RTOs

- Coordinate with customer support team

Sales & Performance Analysis: - Track sales performance across all e-commerce platforms and website channels. - Prepare/Update regular reports on key metrics (traffic, conversion rates, ad spend, etc.) and recommend actionable strategies for improvement. - Collaborate with head of retail and founders to align product promotions and sales goals. Website Management: - Manage the e-commerce Shopify websites, ensuring the user experience is seamless and optimized for conversions. - Coordinate with the development team to fix technical issues, update content, and improve overall site functionality. Qualifications: - Bachelor's degree in Marketing, Business, E-commerce, or a related field. - 4+ years of experience in managing e-commerce platforms, online marketplaces, and warehouse operations. - Strong knowledge of Shopify, Flipkart, or similar platforms.

Job Type: Full-time

Pay: ₹30,000.00 - ₹63,510.99 per month

Work Location: In person