Job Description

WOODMORE SHOE HAVE A WIDE RANGE OF FOOTWEARS, SELLER ON AMAZON AND FLIPKART, ETC

The staff responsible for handling an e-commerce platform like Amazon or Flipkart have a wide range of responsibilities depending on their role. Here are the key areas of responsibility across different roles:

1. Product Management

Product Listings

: Adding new products, updating product descriptions, and ensuring accurate specifications, prices, and availability.

Content Optimization

: Writing engaging product descriptions, SEO optimization, and using high-quality images to attract buyers.

Inventory Management

: Tracking stock levels and coordinating with warehouses or suppliers to avoid overstocking or stockouts.

2. Customer Service

Order Support

: Assisting customers with placing orders, tracking shipments, and resolving issues.

Returns & Refunds

: Handling customer complaints related to returns, refunds, or damaged goods.

Feedback Management

: Responding to customer reviews and ratings to maintain a good seller reputation.

3. Marketing & Promotions

Campaign Management

: Running promotions, discounts, or seasonal sales.

Advertisement

: Managing sponsored listings, ads, and campaigns to increase visibility and drive sales.

Email & Social Media

: Sending promotional emails, newsletters, and leveraging social media for brand visibility.

4. Technical & IT Support

Platform Maintenance

: Ensuring the e-commerce platform is functional, user-friendly, and up-to-date.

Bug Fixes

: Troubleshooting and resolving technical issues that affect customer experience.

Integration

: Syncing the platform with payment gateways, logistics partners, or third-party tools.

5. Order Fulfillment

Logistics Coordination

: Partnering with shipping providers for smooth and timely delivery of products.

Warehouse Management

: Ensuring efficient packing, dispatch, and quality checks.

Order Tracking

: Providing real-time updates to customers regarding their orders.

6. Analytics & Reporting

Sales Analysis

: Monitoring sales trends, customer preferences, and market performance.

Inventory Analysis

: Predicting demand and planning stock replenishment accordingly.

Performance Reporting

: Analyzing the performance of marketing campaigns and website traffic.

7. Compliance & Legal

Policy Adherence

: Ensuring adherence to marketplace guidelines, including product authenticity and fair pricing.

Data Privacy

: Safeguarding customer information and maintaining compliance with data protection laws.

Taxation & Billing

: Ensuring proper handling of invoices, GST, and other tax obligations.

8. Vendor Management

Onboarding Vendors

: Helping third-party sellers list their products on the platform.

Training & Support

: Providing training on platform usage and resolving vendor queries.

Performance Monitoring

: Ensuring vendors maintain quality standards and meet delivery expectations.
By collaborating effectively across these areas, the team ensures a seamless shopping experience for customers while maintaining operational efficiency and profitability for the business.

Job Types: Full-time, Permanent

Pay: ?11,000.00 - ?20,000.00 per month

Schedule:

Morning shift
Supplemental Pay:

Commission pay Performance bonus Shift allowance
Ability to commute/relocate:

Mulund Colony, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

PRODUCT UPLOADING AND LISTING (AMAZON, FLIPKART)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Required) 5S: 1 year (Preferred)
Work Location: In person