Job Description

Job Title

: E-commerce Operations and Fulfilment Manager

Location:

Bangalore

Department:

Operations / Supply Chain

Employment Type:

Full-time

Key Responsibilities:

Plan, implement, and monitor end-to-end e-Commerce operations to ensure timely and cost-effective delivery. Manage e-commerce order fulfilment across platforms like Shopify, Myntra (Mandatory), and the company website. Supervise warehouse operations, including inventory management, storage, picking, packing, and dispatch. Ensure accurate stock levels through regular audits and inventory tracking systems. Build and maintain relationships with shipping partners, vendors, and third-party logistics (3PL) providers and handle delivery exceptions or delays. Monitor return and refund logistics while maintaining customer satisfaction. Use logistics and inventory management software for tracking and reporting. Generate periodic reports on logistics KPIs, shipping timelines, order accuracy Ensure compliance with shipping regulations, GST, invoicing, and customs.

Requirements:

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. 1-2 years of relevant experience in e-commerce fulfillment Proficiency in logistics software, Excel, and e-commerce platforms. Strong problem-solving, coordination, and negotiation skills. Ability to multitask and manage multiple stakeholders and priorities.

Preferred Qualifications:

Experience in a D2C or multi-channel e-commerce environment. Knowledge of GST, invoicing, and international shipping documentation.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Paid sick time Paid time off
Schedule:

Day shift
Work Location: In person