Job Description

Well, there's more to us than just eradicating pests from your space. Starting from marketing mavericks to pest control experts and digital marketing wizards - our superheroes possess a variety of superpowers! Now, let's talk about you. Are you someone who is passionate about learning and scaling? Awesome! You'll feel right at home in Pest shieldss. Go on, see where you fit in Pest shieldss and let's unwrap the world together!

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e-Commerce Manager

Job Title: e-Commerce Manager

Location:

Noida

Experience: 2-4 Years

(Startup or fast-paced e-commerce environment preferred)

CTC:

Rs4.20-6.20 LPA

Role Overview

Pest Shields is looking for an

e-Commerce Manager

who can

own and manage end-to-end e-commerce operations

across our

D2C website (pestshields.in)

,

major marketplaces (Amazon, Flipkart)

, and

quick commerce platforms (Blinkit, BigBasket, Zepto, etc.)

.


This role requires strong execution, cross-functional coordination, and hands-on experience in managing products, orders, sales tracking, customer experience, and logistics in a high-growth environment.

Key Responsibilities

1. D2C Website Operations

Own day-to-day operations of the

Pest Shields D2C website

Manage product listings, pricing, stock availability, offers, and hygiene


Track orders, cancellations, returns, and refunds


Coordinate with tech, marketing, and operations teams for seamless execution

2. Marketplace Management (Amazon, Flipkart)

End-to-end ownership of seller accounts


Product onboarding, catalogue creation, content optimisation, and compliance


Monitor sales performance, inventory health, and fulfilment metrics


Handle customer complaints, returns, and marketplace escalations


Coordinate with platform account managers and internal teams

3. Quick Commerce Operations (Blinkit, BigBasket, Zepto, etc.)

Support onboarding and scaling of products on quick commerce platforms


Ensure real-time stock availability and smooth fulfilment


Track daily sales, fill rate, cancellations, and SLA adherence


Act as SPOC for issue resolution with platform partners

4. Sales Tracking & Performance Reporting

Track

daily, weekly, and monthly sales performance

across all channels


Prepare dashboards and performance summaries for management


Identify growth opportunities, gaps, and operational bottlenecks


Support planning and execution of campaigns, discounts, and promotions

5. Customer Experience & Complaint Management

Own customer complaint handling across D2C and marketplaces


Coordinate with operations, logistics, and customer support teams


Ensure timely resolution and high customer satisfaction scores


Track repeat issues and drive corrective actions

6. Logistics & Inventory Coordination

Coordinate with logistics partners and internal supply chain teams


Monitor dispatch timelines, delivery performance, RTOs, and returns


Ensure inventory accuracy and stock reconciliation across platforms


Support demand forecasting and replenishment planning

Skills & Experience Required

2-4 years of hands-on experience

in e-commerce operations (D2C / marketplaces / quick commerce)


Strong working knowledge of

Amazon Seller Central & Flipkart Seller Hub

Exposure to

quick commerce platforms

(Blinkit, BigBasket, Zepto) preferred


Clear understanding of order management, logistics, inventory, and customer support workflows


Strong coordination and execution skills across multiple internal teams


Data-driven mindset with attention to detail


Ability to work independently in a

startup / fast-growth environment

Preferred Background

D2C or startup brand experience


FMCG / Home Care / Hygiene / Consumer Products experience (preferred, not mandatory)

What Pest Shields Offers

High-ownership role to build and scale Pest Shields'

e-commerce & quick commerce presence

Direct impact on revenue, customer experience, and brand growth


Exposure to multi-channel e-commerce operations


Fast-paced learning with leadership visibility

How to Apply

* Interested candidates can

apply here

or share their

CVs

at

joonjyoti@pestshields.com