to lead and manage our online business operations. The ideal candidate will be responsible for driving online sales, optimizing the customer journey, and leading a team to ensure smooth day-to-day execution of e-commerce activities. This role requires a mix of analytical skills, business acumen, creativity, and strong leadership.
Key Responsibilities
E-commerce Operations & Strategy
Oversee end-to-end management of the company's e-commerce platform(s).
Develop and execute strategies to drive sales growth, increase customer engagement, and improve overall profitability.
Ensure smooth operations across order management, product listing, pricing, promotions, and fulfillment.
Team Leadership
Lead, guide, and motivate a team of e-commerce executives and support staff.
Allocate tasks, set performance targets, and monitor individual and team productivity.
Conduct training sessions to strengthen skills in e-commerce operations, customer handling, and digital tools.
Foster a collaborative and results-driven team culture.
Customer Experience & Growth
Monitor site performance, usability, and overall customer experience.
Collaborate with marketing teams on SEO, SEM, social media, and email campaigns to drive traffic and conversions.
Leverage data analytics to track customer behavior, conversion funnels, and retention strategies.
Vendor & Stakeholder Management
Manage relationships with third-party marketplaces, logistics providers, and technology partners.
Work cross-functionally with marketing, finance, and operations teams to align e-commerce initiatives with company objectives.
Analytics & Reporting
Monitor key KPIs such as sales performance, customer acquisition cost, average order value, and ROI.
Prepare regular performance reports for senior management with insights and recommendations.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
E-Commerce: 2 years (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.