Job Description

About the Company

We are a leading

jewellery manufacturing company

expanding our digital presence across domestic and international markets. With a strong focus on

quality craftsmanship and modern designs

, we aim to build a strong online brand and reach customers through ecommerce platforms and our own digital channels.

Position

: Ecommerce Manager

Location

: [City / Office Location]

Department

: Ecommerce & Digital Marketing

Reporting to

: Director / Head of Sales & Marketing

Key Responsibilities1. Ecommerce Strategy & Growth

Develop and implement an

end-to-end ecommerce roadmap

for jewellery sales. Manage product listings, pricing, promotions, and sales across

company website and marketplaces (Ebay, Etsy, Alibaba, and other international portals, etc.)

. Identify

domestic and global target markets

for jewellery sales.

2. Digital Marketing & Brand Building

Drive

SEO, SEM, Google Ads, and Social Media Marketing

to enhance brand visibility. Oversee

Instagram, Facebook, Pinterest, and WhatsApp Business campaigns

, aligning content with luxury jewellery branding. Coordinate with

graphics & photography teams

for high-quality product images, lifestyle shoots, and creatives.

3. Customer Experience & Sales

Ensure seamless

online shopping experience

with accurate cataloguing, descriptions, and visuals. Handle

customer inquiries, complaints, and service-related escalations

professionally. Work on

retention strategies

(loyalty programs, email marketing, influencer tie-ups).

4. Operations & Fulfilment

Supervise

order processing, secure packaging, insurance, dispatch, and returns

in line with jewellery industry standards. Coordinate with the logistics team for

on-time and safe delivery

of high-value orders. Ensure compliance with

jewellery hallmarking, certifications, and export norms

where required.

5. Inventory & Analytics

Monitor

stock availability, catalogue updates, and demand forecasting

. Track ecommerce KPIs (sales growth, ROI, conversion rates, CAC). Provide

weekly/monthly sales & performance reports

to management.

Requirements

Bachelor's/Master's in

Marketing, Business, Digital Commerce, or Luxury Brand Management

.

10 years of experience

in ecommerce, preferably in

jewellery, fashion, luxury goods, or lifestyle products

. Strong knowledge of

SEO, Google Analytics, Ads Manager, and marketplace portals

. Experience in handling

Shopify, Magento, WooCommerce, or similar platforms

. Strong eye for detail and

luxury product presentation

. Excellent communication, leadership, and negotiation skills. Ability to

lead cross-functional teams

(marketing, graphics, dispatch, and inventory).
Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹90,000.00 per month

Work Location: In person