2-4 years in e-commerce order management / operations
Employment Type:
Full-time
Whatsapp your resume @ 9646814116
About Khadi Sadan
Khadi Sadan is a heritage-led fashion and lifestyle brand redefining Khadi for the modern era. Since 1982, we've empowered 500+ rural artisans by bringing authentic, KVIC-certified Khadi fabrics and garments to customers across India. As we expand our online presence, we're looking for an organized, proactive
E-Commerce operation
Manager
to ensure smooth daily operations on our e-commerce platforms.
Role Overview
The
E-Commerce operation
Manager
will be responsible for handling all aspects of online order fulfillment -- from order receipt to final delivery. You'll ensure timely dispatch, accurate packaging, coordination with logistics partners, and flawless post-sale management for both website and marketplace orders.
Key Responsibilities
Manage and process all daily online orders via
Shopify, Amazon, Flipkart
, and other marketplaces.
Coordinate with the warehouse team for
picking, packing, and dispatching
orders on time.
Monitor
shipping dashboards
, generate manifests & invoices, and ensure courier pickups.
Track order status, handle
NDRs (Non-Delivery Reports)
, RTOs, and re-dispatch requests efficiently.
Maintain accurate
inventory updates
and coordinate with the stock & catalog teams.
Ensure
high order accuracy and customer satisfaction
through attention to detail.
Communicate with
courier partners
for issue resolution and escalations.
Maintain daily, weekly, and monthly
order MIS reports and dashboards.
Collaborate with customer care for order-related queries and returns.
Requirements
Graduate (Commerce or Business preferred).
2+ years of experience in
E-commerce order operations / logistics management.
Familiar with
Shopify, Unicommerce, Shiprocket, Pickrr, or similar tools.
Strong Excel / Google Sheets skills for reporting and data tracking.
Excellent communication and team coordination skills.
Eye for detail, accuracy, and a process-oriented mindset.
Ability to multitask and meet daily deadlines efficiently.
Why Join Us
Be part of a brand with deep Indian roots and modern ambitions.
Opportunity to build scalable e-commerce systems in a growing organization.
Positive work culture focused on collaboration, performance, and learning.
Competitive compensation + performance incentives.
How to Apply
Whatsapp your resume @ 9646814116
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.