Job Description

Job Title:

Head - E-commerce Operations

Location:

Dombivali/Ambernath

Department:

E-commerce / Operations

Experience:

8-15 Years (adjustable)

Job Summary

The Head - E-commerce Operations will be responsible for leading and scaling end-to-end e-commerce operations, including warehouse management, order fulfillment, logistics, inventory planning, process optimization, and team management. The role focuses on ensuring operational excellence, cost efficiency, and high customer satisfaction across all online sales channels.

Key Responsibilities Operational Leadership

Lead end-to-end e-commerce operations including warehousing, order processing, dispatch, last-mile delivery, and reverse logistics Develop and implement SOPs to improve efficiency, accuracy, and turnaround time Drive continuous process improvements and automation initiatives

Supply Chain & Logistics

Manage logistics partners, courier aggregators, and 3PL vendors Monitor SLA adherence, delivery performance, and cost optimization Oversee returns, refunds, and damage control processes

Inventory & Warehouse Management

Ensure optimal inventory planning, stock availability, and inventory accuracy Oversee warehouse layout, manpower planning, and productivity Conduct regular audits and control shrinkage and losses

Team Management

Lead, mentor, and scale operations, warehouse, and logistics teams Set KPIs, monitor performance, and conduct regular reviews Ensure compliance with safety, quality, and regulatory standards

Cross-Functional Coordination

Work closely with Sales, Marketplace, Finance, Customer Support, and IT teams Coordinate with marketplace platforms (Amazon, Flipkart, Myntra, etc.) for operational compliance

Reporting & MIS

Track and analyze operational metrics (OTIF, fill rate, returns, TAT, cost per order) Prepare MIS and dashboards for management review Provide data-driven insights for decision-making

Required Qualifications & Skills

Bachelor's degree in Operations, Supply Chain, Engineering, or related field (MBA preferred) 8+ years of experience in e-commerce operations, supply chain, or logistics Strong understanding of marketplace operations and D2C fulfillment models Hands-on experience with ERP, WMS, OMS, and courier aggregation tools Excellent leadership, analytical, and problem-solving skills

Preferred Experience

Experience in high-volume e-commerce or FMCG / Retail / D2C brands Exposure to multi-warehouse or pan-India operations Process automation and system implementation experience
Job Type: Full-time

Pay: Up to ₹600,000.00 per year

Benefits:

Provident Fund
Work Location: In person