To manage the company's direct-to-consumer website by ensuring smooth order processing, content accuracy, customer satisfaction, and improved conversion performance.
Key Responsibilities
Upload and maintain product listings on the website (images, descriptions, pricing)
Ensure SEO-friendly content and correct categorization
Manage daily website orders, packing coordination, and dispatch tracking
Coordinate with logistics partners and internal dispatch teams
Handle customer inquiries via email, chat, or WhatsApp
Manage returns, exchanges, refunds, and complaint resolution
Coordinate website banners, offers, and new product launches
Track website analytics: traffic, conversion rate, cart abandonment
Support digital marketing campaigns and promotions
Prepare daily sales reports and monthly performance summaries
Required Skills & Qualifications
Graduate in any discipline
1-3 years of experience in D2C ecommerce operations
Familiarity with Shopify / WooCommerce or similar platforms
Basic understanding of SEO and website analytics
Customer-centric mindset with strong communication skills
Working knowledge of Excel / Google Sheets
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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