Job Description

JOB DETAILS

Designation Executive- E-commerce Operations

Organization Name CENTRAL BOOKS

Company Profile Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all the curriculum needs. Central book shop prides itself as the leader among National distributors for educational products in Indian Market. Since three generations, CB has been serving kindergarten to twelfth standards. Serving to the customized needs of the schools, we have built a reliable client base with a healthy network bridging Educators, publishers and student- parent community. Our uninterrupted association with all of them speaks of Central Books reliability and commitment. To name a few clienteles of repute, we are associated officially with corporate school's which have their presence across Pan India, and to name a few

Sri Chaitanya Group,

Narayana Group

Ravindra Bharathi Schools,

St Joseph Schools

Delhi Public Schools

Johnson grammar schools, Geethanjali group schools and

Oakridge International Schools. etc. Corporate Office: Banjara Hills Hyderabad-T.S

Role Overview

We are looking for a proactive, detail-oriented, and tech-savvy individual to join our operations team. This role will act as a central point of coordination between internal departments, sales teams, and school clients to ensure smooth execution of online sales processes, timely order readiness, system improvements, and seasonal preparedness.

Key Responsibilities

Coordinate the setup and timely activation of online sales links based on customer requirements. Communicate effectively with internal teams and clients to manage approvals, changes, and updates related to product offerings and orders. Handle and resolve queries from sales teams and external partners in a prompt and professional manner. Maintain accurate operational records, reports, and dashboards to support planning and monitoring. Develop and update standard operating procedures, process documents, templates, and FAQs. Collaborate with system teams for testing new features and providing user feedback for process enhancements. Assist in season preparation activities by helping collect data, pre-allocate workloads, and coordinate team efforts for smooth execution.
Required Skills and Qualifications

Graduation or Post Graduation. 1-3 years of relevant experience in e-commerce operations, coordination, or sales support. Strong written and verbal communication skills. Technologically proficient, with familiarity in using Excel, CRMs, ERP platforms, or order management tools. High attention to detail and ability to manage multiple projects simultaneously. Strong problem-solving skills and a customer-focused mindset. Ability to work collaboratively with cross-functional teams under tight timelines.
Preferred Skills

Experience in EdTech, retail, or e-commerce environments. Prior involvement in pre-sales operations or academic season planning is a plus.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Monday to Friday
Experience:

E-Commerce: 2 years (Required) Pre-sales: 2 years (Required) operations: 1 year (Required)
Work Location: In person