Job Description

Job Summary

We are seeking a proactive and detail-oriented

Ecommerce Operations Executive

across leading online marketplaces and our D2C website. This role involves end-to-end ownership of product listings, inventory coordination, order processing, ad campaign support, and performance tracking. The ideal candidate will have hands-on experience with platforms like Amazon, Flipkart, Meesho, and others, and will play a key role in driving online sales, ensuring operational efficiency, and delivering a seamless customer experience

Key Responsibilities

1. Marketplace Operations

Manage listings, pricing, and inventory on platforms like Amazon, Flipkart, Meesho, and Ajio. Upload new SKUs with accurate content, specifications, and images. Coordinate with warehouse or production for real-time stock updates. Ensure smooth processing of orders, dispatches, returns, and cancellations.

2. Performance Tracking & Optimization

Monitor key metrics: impressions, CTR, conversions, ratings, and revenue. Identify underperforming SKUs and suggest optimization strategies. Improve organic visibility via SEO-optimized titles, descriptions, and keywords. Assist in planning marketplace-specific events and promotions (e.g., BBD, GIF).

3. Advertising & Promotions

Coordinate ad campaigns with the marketing team on platforms like Amazon Ads. Optimize campaign performance to maximize ROI. Participate in platform deals like Lightning Deals, Coupons, and Flash Sales. Track budgets, spend, and promotional performance weekly.

4. Customer Experience & Brand Reputation

Monitor reviews, ratings, and Q&A across marketplaces. Resolve customer complaints and coordinate refunds or replacements. Ensure excellent post-purchase experience and low return rates. Maintain a strong and consistent brand presence.

5. Reporting & Cross-Functional Coordination

Generate weekly/monthly reports on sales, traffic, and ad performance. Work closely with design/content teams for listing creatives and banners. Liaise with logistics and warehouse teams for timely order fulfillment. Support catalog planning with insights from marketplace trends and analytics.

Key Skills Required

Hands-on experience with online marketplaces (Amazon Seller Central, Flipkart Seller Hub, Meesho, etc.) Strong understanding of ecommerce metrics (conversion rate, CTR, impressions, etc.) Knowledge of product listing best practices and SEO optimization Proficiency in MS Excel and basic data analysis Familiarity with paid advertising tools (Amazon Ads, Flipkart Ads, etc.) Ability to manage multiple platforms and prioritize tasks

Educational Qualification

Bachelor's degree in

Business Administration

,

Marketing

,

ecommerce

, or a

related field

Additional certifications in

Digital Marketing

,

Marketplace Management

, or

E-commerce Analytics

are a plus

Benefits

Competitive salary package. PF, ESI, and medical insurance coverage. Professional development and training opportunities. Recognition for outstanding performance.
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person