Job Description

Position : Executive - E-Commerce - (Full Time)

Location: Peelamedu, Coimbatore

Industry: Retail

Key Responsibilities

Handle customer queries across platforms (website, WhatsApp CRM, email, phone).

Provide order-related support: order confirmation, shipment updates, returns, cancellations, exchanges, and refunds.

Resolve product-related queries (size, material, care, availability).

Maintain accurate records of customer interactions in CRM tools.

Coordinate with warehouse/logistics teams to resolve delivery or RTO (Return to Origin) issues.

Share regular customer feedback and pain points

Uphold the brand's premium tone of voice and ensure polite, empathetic communication.

Required Skills & Competencies

Communication: Strong verbal and written skills in English and Hindi (Optional).

Customer Handling: Ability to manage irate customers calmly, provide solutions, and close queries.

Problem-Solving: Quick thinker who can adapt solutions based on customer needs.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer relationship management: 2 years (Preferred)
Work Location: In person