Job Description

We are hiring an

Ecommerce Executive

to manage day-to-day ecommerce operations for our

USA-based clothing brand

. The ideal candidate should have

excellent spoken & written English

to handle

international customer queries

professionally. candidate should have hands-on experience in

Shopify ecommerce operations

, product listing, order management, and coordination with internal teams.

Key Responsibilities

Ecommerce Operations

Manage daily ecommerce website operations (product updates, pricing, offers). Upload and optimize product listings (titles, descriptions, images, variants). Ensure website content, collections, and banners are accurate and updated.

Order & Inventory Management

Monitor daily orders and coordinate with fulfillment / warehouse teams. Track inventory levels and avoid stock mismatches. Handle order issues such as delays, cancellations, and failed deliveries.

Customer Support (International - USA Market)

Handle customer queries via email, chat, and ticketing systems. Manage return, refund, and exchange requests professionally. Resolve complaints while maintaining brand tone and customer satisfaction. Communicate clearly and confidently with US customers in English.

Marketing & Campaign Support

Assist marketing teams in creating offer pages, collections, and landing pages. Support ongoing promotions, seasonal sales, and campaigns.

Reporting & Coordination

Prepare daily/weekly sales and order reports. Coordinate with internal teams (marketing, tech, logistics). Identify website issues and escalate to the concerned team.

Key Skills & RequirementsMust-Have Skills

1-3 years experience in ecommerce operations (fashion/clothing preferred) Hands-on experience with

Shopify or similar platforms

Excellent English communication skills

(verbal & written) - mandatory Experience handling

international customer queries

Strong attention to detail and problem-solving skills

Technical Skills

Product listing & catalog management Order processing & inventory tracking Basic ecommerce analytics (Shopify / Google Analytics) Excel / Google Sheets for reporting
Job Type: Full-time

Pay: ₹10,037.61 - ₹31,671.57 per month

Application Question(s):

Which ecommerce platforms have you worked on? Have you worked with international ecommerce brands (USA/UK) before? Have you independently managed product listings? Have you handled international customer queries via email/chat/calls?
Language:

English (Preferred)
Location:

Mohali, Punjab (Required)
Work Location: In person