Job Description

E-Commerce (JD) Role Overview

The E-commerce professional is responsible for managing and optimizing online sales channels, ensuring smooth digital operations, enhancing customer experience, and driving revenue growth through online platforms.

Key Responsibilities

Website & Platform Management

Oversee daily operations of the e-commerce website and marketplaces (Amazon, Flipkart, Shopify, etc.) Ensure product listings are accurate, updated, and optimized for search visibility Coordinate with IT/design teams for website enhancements and troubleshooting

Product & Inventory Management

Upload and maintain product catalogs with correct descriptions, images, and pricing Monitor stock levels and coordinate with supply chain/warehouse teams Manage promotions, discounts, and seasonal campaigns

Digital Marketing & Sales Growth

Plan and execute online marketing campaigns (SEO, SEM, social media, email marketing) Analyze traffic, conversion rates, and sales performance Collaborate with marketing teams to drive customer acquisition and retention

Customer Experience & Support

Ensure smooth checkout, payment gateway, and order fulfillment processes Handle escalations related to online orders, returns, and refunds Improve user experience through feedback and analytics

Analytics & Reporting

Track KPIs such as sales, traffic, conversion, and customer engagement Prepare weekly/monthly performance reports Recommend strategies for growth based on data insights

Vendor & Marketplace Coordination

Liaise with marketplace account managers for promotions and compliance Negotiate with vendors for better margins and product availability Ensure adherence to marketplace policies and standards
Required Skills & Qualifications

Bachelor's degree in Business, Marketing, or related field Experience in e-commerce platforms (Shopify, Magento, WooCommerce, Amazon, Flipkart, etc.) Strong knowledge of digital marketing tools (Google Analytics, Ads Manager, SEO tools) Analytical mindset with proficiency in Excel/BI tools Excellent communication and coordination skills Ability to multitask and manage deadlines
Job Type: Full-time

Pay: ₹18,041.44 - ₹35,742.82 per month

Benefits:

* Paid time off