Job Description

:

As an E-commerce Executive, you play a critical role in driving the success of our online retail platform. With your expertise in e-commerce best practices and your passion for data analysis, you will manage and optimize our e-commerce operations while collaborating effectively with cross-functional teams to develop and implement strategies that increase sales and enhance the overall customer shopping experience.

Responsibilities:

E-commerce Operations Management:

- Oversee the day-to-day operations of our e-commerce website, ensuring product availability, pricing accuracy, and content management.

- Activation of the e-commerce accounts on Amazon Global accounts, eBay, TikTok Shop and back market.

- Collaborate with the marketing and creative team to ensure that product listings, promotions, and banners are up-to-date and visually appealing.

- Proactively monitor website performance and quickly address any issues related to site navigation, checkout process, or technical glitches.

Sales and Revenue Growth:

- Develop and implement effective e-commerce strategies to drive traffic, increase conversion rates, and boost online sales.

- Identify growth opportunities by conducting market research and analyzing trends, competitor activities, and customer preferences.

- Optimize the online shopping funnel by analyzing user behaviour and recommending enhancements that maximize revenue.

Customer Experience Enhancement:

- Focus on enhancing the overall customer experience by improving site usability, product information, and customer support.

- Implement customer feedback mechanisms and promptly address customer inquiries, complaints, and concerns.

- Work closely with customer service teams to resolve issues and ensure a seamless online shopping experience.

E-commerce Analytics and Reporting:

- Utilize web analytics tools to track key performance indicators (KPIs) such as traffic, conversion rates, and customer engagement metrics.

- Prepare regular reports and data analysis, providing insights to relevant stakeholders to make informed business decisions.

- Stay ahead in the e-commerce landscape by monitoring key industry trends and providing actionable recommendations.

Requirements:

- Bachelor's degree in Marketing, Business, E-commerce, or a related field.

- Proven experience of a minimum of 2-3 years in e-commerce operations and online retail management.

- Strong knowledge of e-commerce platforms, content management systems, and web analytics tools.

- Excellent communication, negotiation, and interpersonal skills.

- Experience in handling international clients will be preferred first.

- Command in the English language (verbal and writing) is compulsory.

Join our dynamic team and make a significant impact on our e-commerce success. If you have the expertise and passion for driving growth in the digital space, we look forward to receiving your application.

Job Type: Full-time

Pay: ?300,000.00 - ?420,000.00 per year

Schedule:

UK shift
Supplemental Pay:

Performance bonus
Work Location: In person