The primary role of the E-commerce executive is to interact with customers to address their concerns, Handle customer queries and complaints received through Amazon and our own e-commerce website
Handling product related queries and provide resolution for the same (we will provide the technical training about the product to the candidate)
Reply to the messages from the customer on Amazon, managing returns and managing reviews of customers the Amazon
The person will often answer customer phone calls and emails, responding to customers' questions and concerns via text or calls. It will be a customer facing role
Ensure high customer satisfaction and trust from customers.
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